At Elite Poly Clinic, we prioritize patient satisfaction and aim to offer transparent services. Appointment cancellations must be made at least 24 hours in advance to avoid any cancellation charges. Refunds for prepaid services will be considered on a case-by-case basis, depending on the reason for cancellation and the timing. No refunds will be issued for missed appointments or cancellations made within 24 hours of the scheduled time. For eligible refunds, the amount will be processed to the original payment method within 7–10 business days. Elite Poly Clinic reserves the right to cancel or reschedule appointments due to unforeseen circumstances, in which case patients will be offered a full refund or alternative appointment options. For any queries or concerns regarding cancellations or refunds, please contact our support team through the details provided on the website.